Customer Service NVQ's
A Customer Service NVQ can be funded by the government which means it can be FREE to you and your work collegues. Complete the form on the left to find out more information.
If you've got formal Customer Service training and qualifications, you're an asset to any modern business. A Customer Service NVQ lets you strengthen the skills you use to do your job, helps you fill in any training gaps you might have and gain valuable qualifications at the same time.
National Vocational Qualifications (NVQ's) are qualifications that demonstrate your ability to do your job. There are no formal examinations. The training is mainly on the job and NVQ assessment is directly related to your performance at work.
The Customer Service NVQ is a nationally-recognised programme, designed by employers to meet the needs of today's businesses. You can tailor-make your own NVQ, allowing you to focus on and develop the Customer Service skills that you use most often.
Customer Service NVQ's are available at Level 2 and Level 3
Level 2 will be suitable for you if you report to and take instructions from a boss or supervisor. Your job role will have some responsibility and may require you to work as part of a team.
At Level 2 you can cover everything from creating the right first impression to using 'active listening' techniques to help you work out what your customers really want, from keeping accurate, up-to-date customer service records to dealing with difficult or dissatisfied customers.
Level 3 will be suitable for you if you use your knowledge and skills to carry out a broad range of complex work activities. You job role will have considerable autonomy or responsibility, and often require you to manage or train others.
At Level 3 you can cover everything from dealing with angry customers to running a customer loyalty scheme, from the legislation that exists to protect customer rights to using customer complaints to improve the service you offer.
The Benefits of Customer Service NVQ:
A Customer Service NVQ can be funded by the government which means it can be FREE to you and your work collegues. Complete the form on the left to find out more information.
If you've got formal Customer Service training and qualifications, you're an asset to any modern business. A Customer Service NVQ lets you strengthen the skills you use to do your job, helps you fill in any training gaps you might have and gain valuable qualifications at the same time.
National Vocational Qualifications (NVQ's) are qualifications that demonstrate your ability to do your job. There are no formal examinations. The training is mainly on the job and NVQ assessment is directly related to your performance at work.
The Customer Service NVQ is a nationally-recognised programme, designed by employers to meet the needs of today's businesses. You can tailor-make your own NVQ, allowing you to focus on and develop the Customer Service skills that you use most often.
Customer Service NVQ's are available at Level 2 and Level 3
Level 2 will be suitable for you if you report to and take instructions from a boss or supervisor. Your job role will have some responsibility and may require you to work as part of a team.
At Level 2 you can cover everything from creating the right first impression to using 'active listening' techniques to help you work out what your customers really want, from keeping accurate, up-to-date customer service records to dealing with difficult or dissatisfied customers.
Level 3 will be suitable for you if you use your knowledge and skills to carry out a broad range of complex work activities. You job role will have considerable autonomy or responsibility, and often require you to manage or train others.
At Level 3 you can cover everything from dealing with angry customers to running a customer loyalty scheme, from the legislation that exists to protect customer rights to using customer complaints to improve the service you offer.
The Benefits of Customer Service NVQ:
- A Customer Service NVQ lets you show your current employer – and any future employer - that you have reached a recognised, national standard in customer service
- The qualification helps you to improve your Customer Service skills so that you become more effective and efficient at work
- The NVQ learning programme lets you fill any skills gaps you have quickly and easily while you work
- The qualification is flexible. You choose which skills you need to develop to help you in your own particular job and then follow a tailor-made programme that meets your individual needs.
I would like to take this opportunity to thank you for your support and help whilst I completed my Customer Service NVQ. I was apprehensive about doing an NVQ as I did not enjoy school or collage, but the course has helped me develop my customer service skills and I have grown in confidence.
The NVQ is a very non intrusive way of obtaining a qualification as all of the work is clearly explained and you are able to complete it in your own time. The team at Pitman Training are always at hand to help you obtain your goals. I found the training very instructive and a lot of fun whilst also learning a great deal about myself and customer service.
I really enjoyed the course, it was good to learn so many new skills in customer service and have someone pay full attention to you when learning. One of the greatest strengths of the course is that it relates to my role at work.